Contact Us

Provider and Members are always encouraged to contact our Member and Provider services line first. All calls are given a reference number that can be requested by the member or provider for future tracking and follow-up.

Member Services: 866-261-1286 | TTY 711
Provider Services: 855-429-1028

If you are a member or provider and you have questions or concerns about the Empower PASSE, please contact EmpowerHealthcareSolutionsPR@Empowerhcs.com.

To report Complaints, Grievances or to file an Appeal
To report suspected Fraud, Waste, and Abuse

Empower Healthcare Solutions, LLC
PO BOX 211446
Eagan, MN 55121
Member Services: 866-261-1286 | TTY 711
Provider Services: 855-429-1028
Fax: 888-614-5168
www.getempowerhealth.com

Care Coordination
carecoordination@empowerhcs.com

Provider Complaints and Grievances
providercomplaints@empowerhcs.com

Contracting
empower.network@empowerhcs.com

Incident Reporting
incident.reporting@empowerhcs.com

Provider Relations
empowerhealthcaresolutionsPR@empowerhcs.com

Special Investigations Unit
SIU@beaconhealthoptions.com

Utilization Management
utilizationmanagement@empowerhcs.com

Appeals
AR_Appeals@empowerhcs.com

Improvement Program for PCPs
EmpowerPIP@Empowerhcs.com

Quality Incentive Program for Medical/Surgical Hospitals
EmpowerQIP@Empowerhcs.com