Provider and Members are always encouraged to contact our Member and Provider services line first. All calls are given a reference number that can be requested by the member or provider for future tracking and follow-up.
If you are a member or provider and you have questions or concerns about the Empower PASSE, please contact EmpowerHealthcareSolutionsPR@Empowerhcs.com.
Provider Complaints and Grievances
Special Investigations Unit
Improvement Program for PCPs
Quality Incentive Program for Medical/Surgical Hospitals