Provider Training

Upcoming Trainings

Provider Orientation

This webinar will cover Empower related information including provider responsibilities, provider resources, member rights and responsibilities, eligibility, covered services, utilization management, care coordination, claims submission, quality improvement, the empower portal and more.

Tuesday, July 20, 202110:00 a.m. – 11:00 a.m.Register Here!
Tuesday, August 17, 202110:00 a.m. – 11:00 a.m.Register Here!


This training will cover what is culture and it’s importance as well as Empower’s commitment to Cultural Competency. The Foundation to Culturally Competent Care, Disability Sensitivity and Awareness and provider toolkits will also be discussed.

Wednesday, July 14, 20212:30 p.m. – 3:30 p.m.Register Here!


This presentation will provide an overview of the Adverse Childhood Experiences (ACEs) tool and the importance of recognizing how adverse childhood experiences and trauma impact overall health and outcomes for adults.

Please complete the pre-test at the following link before attending this presentation. (you will need to copy/paste this link into your browser). The pre-test is available to complete by 10:00 am the day of the presentation. There will be a post-test following the training.

Recommended audience is Clinicians, Case Managers, Mental Health Professionals, Clinical Directors and Nurses for Psychiatric Residential Treatment Facilities.

Thursday, August 26, 202111:00 a.m. – 12:00 p.m.Register Here!
Thursday, November 18, 202111:00 a.m. – 12:00 p.m.Register Here!
Thursday, February 24, 202211:00 a.m. – 12:00 p.m.Register Here!


This training will cover a general overview of Utilization Management including tips, Medical Necessity, Documentation Requirements, Appeals, and the PSCP.

Recommended audience is Clinical Directors, Utilization Management staff, Clinicians.

Thursday, July 15, 20219:00 a.m. – 10:15 a.m.Register Here!
Tuesday, July 27, 20212:00 p.m. – 3:15 p.m.Register Here!

Town Halls


Educational Opportunities