Provider Training

Upcoming Trainings

Provider Orientation

This webinar will cover Empower related information including provider responsibilities, provider resources, member rights and responsibilities, eligibility, covered services, utilization management, care coordination, claims submission, quality improvement, the empower portal and more.

OPEN Forum Calls

This forum is intended to answer questions about Empower claims and provider validation, utilization management, and care coordination. Please remember this will be an open forum so you cannot reveal PHI (i.e. Empower ID, member name and/or date of birth, etc.)

Town Halls

• Empower September Town Hall
• Empower February Town Hall
• Little Rock Town Hall 1-14-19
• Little Rock Town Hall 1-15-19
• Fayetteville Town Hall 1-22-19
• Texarkana Town Hall 1-29-19
• Jonesboro Town Hall 2-6-19
• Monticello Town Hall 2-7-19

Conferences

• DDPA Conference May 2019

Educational Opportunities

• Empower Health Improvement Program for Primary Care Physicians
• Empower Quality Incentive Program for Medical and Surgical Hospitals
• Acute and Psychiatric Residential Treatment
• Care Coordination Overview for Members
• Community and Employment Supports (CES) Waiver: The PCSP, Justification for Services, and Things to Know when Submitting for Authorization
• Community and Employment Supports (CES) Waiver: An expansive overview of services, descriptions, and codes
• Assisting Providers with Independent Assessments at Empower
• Care Coordination Overview
• Person Centered Service Plan
• Incident Reporting for Empower Providers
• Empower Provider Orientation
• InterQual And Medical Necessity Evaluations
• Arkansas InterQual Inpatient Provider Training
• Provider Portal: Prior Authorization and Claims
• Psychiatric Residential Treatment and Intermediate Care Facilities (ICF)
• Outpatient Services and Home and Community Based Services
• Personal Care Services
• An Overview of Physical Therapy, Occupational Therapy, Speech Therapy and Day Treatment Services
• Developmental Disability Services
• Empower Provider Town Halls April 2019
• Empower Provider Town Halls September 2019

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