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Empower Healthcare Solutions is here to help you with your health care. Empower works with you and your doctors. Our goal is to give you the best services and to improve your health. We also want you to be part of your care planning. Empower believes this will help you reach your life goals.

When you join Empower, you will have a Care Coordinator to help you with your health. Your Care Coordinator will work with you and your doctors. Working together, we can make sure you have the best care. Please read your handbook to get the most out of what we offer.

The Achieve Solutions website hosts thousands of health care tools. You will find articles, videos, audio clips, trainings, quizzes, and more. Find more on topics like depression, autism, substance use, and parenting.

Getting great care is an important step to living a healthy and happy life.

Helpful Numbers

AFMC PASSE Member Line
1-833-402-0672
(PASSE Choice Counseling)

AFMC Member Service Center
1-800-987-1200
(Eligibility Questions, Benefit Questions)

Office of the PASSE Ombudsman
There are four (4) ways to contact our office:

Call: 1-844-843-7351
1-888-987-1200 option 2 For individuals who have a hearing or speech impairment
Online: PASSEOmbudsmanOffice@dhs.arkansas.gov
Mail: Division of Medical Services
Office of Ombudsman
PO Box 1437 Slot S-418
Little Rock, AR 72203-1437
Fax: 501-404-4625

 

DHS Office of Appeals and Hearing
1-501-682-8622
(Appeals related to Medicaid and Medicaid Program Eligibility)

Empower Healthcare Solutions (Empower) Provider Relations
EmpowerHealthcareSolutionsPR@Empowerhcs.com

Shelly Rhodes, Provider Relations Manager
Shelly.Rhodes@empowerhcs.com
Phone: 501-707-0920

Janna Vandiver, Provider Relations Manager
Janna.Vandiver@empowerhcs.com
Phone: 501-707-0928

Suicide Hotline
Toll Free: 888-274-7472